Terms and Conditions

Ūkaipō Native Apothecaries honours and respects the Ancestors, Elders and Māori iwi of Aotearoa. A deep reverence acknowledging Ngā Atua, and the Elders past, present and emerging kaitiaki of our native landscapes. Our shared writings, poetry, imagery are uniquely original.

In these terms and conditions, “we” “us” and “our” refers to Ūkaipō Native Apothecaries . Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Payments for Treatments

1. Payment for treatments and services are due once the product or service has been taken.
2. Outstanding balances that are not paid upon reminders, will be passed to external Debt Collection and a new balance with additional administration fees and debt collection fees will be incurred.

3. On making a booking you agree to pay for our services as set out on our website. We reserve the right to terminate your booking at any time if you breach these terms and conditions.

Our Website Services

4. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age, unless accompanied by a parent or caregiver.

5. All prices are in New Zealand Dollars (NZD) and are inclusive of GST. We endeavour to ensure that our price list is current. We reserve the right to amend our prices at any time.

Product Descriptions

6. We strive to ensure that our products are described as accurately as possible on our website, however, we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

7. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

8. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

9. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

10. All prices are in New Zealand Dollars (NZD) and are inclusive of GST. We reserve the right to amend our prices at any time.

11. Packaging and postage is an additional charge, calculated at time of purchase.

12. When you request a booking or order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit/ payment card details. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

We undertake to accept or reject your order within Seven (7) days. If we have not responded to you within Seven (7) days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have ability to provide the service or supply the product in stock.

13. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment.

14. All risk of loss or damage to the goods passes to you when we dispatch the goods.

Product Returns

15. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage.

16. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse the purchaser for the amount initially debited for the purchase including packaging and postage charges.

17. Once you have notified us through our website that you wish to return faulty or damaged product, and had approval, you may return the product so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.

Site Access

18. When you visit our website, we give you a limited licence to access and use our information for personal use.

19. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trademark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

20. Except as permitted under the Copyright Act 1962, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

21. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

22. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

23. Linking our website is not permitted unless you have been provided with written consent. We reserve the right to serve you with notice if we become aware of such linking.

Intellectual Property Rights

24. The copyright to all content on this website and on our social media accounts including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

25. All trademarks, brands and logos generally identified either with the symbols TM, ® or ⓒ which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

26. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

27. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Disclaimers

28. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

29. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

30. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

31. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

32. We accept no liability for any loss or harm whatsoever including consequential loss or harm suffered by you arising from services and/or product/s we have supplied.

Indemnity

33. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Force Majeure

34. If a Force Majeure event causing delay continues for more than Thirty (30) days, we may terminate this Agreement by giving at least Seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

35. These terms and conditions are to be governed by and construed in accordance with the laws of Aotearoa, New Zealand, and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Aotearoa, New Zealand and you agree to submit to the jurisdiction of those Courts.

36. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

37. We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

38. Our compliance with privacy legislation is set out in our separate Privacy Policy.

Emergency or Forced Business Closures

39. In some situations cases, it may be deemed necessary to temporarily close our business for the comfort, safety and welfare of it’s employees and patrons.

We endeavour to notify patrons that have confirmed appointments with reasonable advanced notice in order for them to reschedule.

Gift Voucher Redemption

40. Our treatment values may differ. Vouchers purchased through our website may be used at either of our locations only for the dollar value of the voucher at the time of purchase.